Privacy Policy

Recyclr Solutions Ltdis committed to protecting your privacy. This policy explains what personal data we collect, why we collect it, and how we handle it. We've written it in plain English.

Who we are

The data controller for Recyclr is Recyclr Solutions Ltd, a company registered in England & Wales (company number 16492080). Our registered office is Third Floor, 1 New Fetter Lane, London EC4A 1AN. You can contact us about this policy or any data-protection matter at contact@recyclr.co.uk.

What we collect and why

When you send an enquiry

We collect your name, email address, phone number (if provided), and job details (waste type, description, and any special requirements). We use this to forward your enquiry to the carrier and to send you a confirmation email. We may also send a follow-up email to check whether you received a response.

When you claim a listing

We collect your name, email address, and phone number to verify your connection to the business. We use a magic link sent to your email to authenticate you — we do not store passwords.

When you contact us

We collect your name, email address, and message so we can respond to your query.

Automatically

We keep aggregate page-view counts per carrier per day. These counts contain no personally identifiable information.

We also use analytics tools (Google Analytics and PostHog) to understand how the site is used. These set cookies and may collect information such as your IP address, device and browser, the pages you visit, and how you interact with them. PostHog additionally records anonymised session replays to help us improve the site — form inputs and other sensitive fields are masked and are not captured, and this data is processed in the EU. We rely on legitimate interest (UK GDPR Article 6(1)(f)) for analytics; you can object at any time by contacting us.

How we source carrier information

Recyclrcompiles carrier listings from publicly available sources including the Environment Agency public register, Companies House, and Google Maps. We process this publicly available business information under the “Legitimate Interest” lawful basis (UK GDPR Article 6(1)(f)) for the purpose of connecting consumers with registered waste carriers.

Listings created from public data may not reflect current information. Details shown for unclaimed carriers are sourced from public registers and should be confirmed directly with the carrier.

Carrier operators can claim their listing at any time to take full control of the information displayed. Any carrier operator can also request corrections to or complete removal of their listing by contacting us or emailing contact@recyclr.co.uk. We action removal requests within 5 business days.

Who sees your data

If you're a waste customer

When you send an enquiry, your name, email, phone, and job details are forwarded to the carrier's contact email. The carrier replies to you directly — we do not intermediate the conversation.

If you're a waste carrier

Your business name, services, location, email address, phone number, and waste carrier licence number are publicly visible on your listing. Any quote details you send to a customer in reply to an enquiry are not visible to anyone but you and that customer.

Service providers

We use the following services to operate Recyclr:

• Resend— sends transactional emails (enquiry confirmations, carrier forwarding, magic links)
• Railway— hosts the website
• Cloudflare R2— stores carrier photos
• Neon— hosts the database
• Google Analytics— measures website traffic
• PostHog (EU)— product analytics and masked session replay

We do not sell or rent your personal data. We use the analytics providers listed above to understand how the site is used, but we do not use advertising trackers or social media pixels.

Cookies

We use a session cookie to keep you signed in if you have an account. This is a strictly necessary cookie and does not require consent under UK GDPR. We also use analytics cookies set by Google Analytics and PostHog to understand how the site is used and to improve the service. You can block or delete cookies through your browser settings.

How long we keep your data

• Enquiry data: retained for 2 years, then automatically deleted
• Account data: retained while your account is active
• Contact messages: retained for 1 year
• Page view counts: retained indefinitely (no personal data)

Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Ask us to correct inaccurate data
• Ask us to delete your data
• Object to how we process your data
• Request a copy of your data in a portable format

To exercise any of these rights, email us at contact@recyclr.co.uk. We aim to respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data-protection regulator, if you believe we have mishandled your personal data. We would appreciate the chance to address your concerns first, but you can contact the ICO at any time:

• Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
• Helpline: 0303 123 1113
• Online: ico.org.uk/make-a-complaint

Changes to this policy

We may update this policy from time to time. Material changes will be noted with an updated date at the top of this page.

Contact

If you have questions about this privacy policy or how we handle your data, please contact us or email contact@recyclr.co.uk.